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August 16, 2009
Tough Economic Times

A strategy for coping with tough economic times – Part 2

Justin Roff-Marsh

Step three: Free up Your Salespeople

Figure out how to remove all activities from salespeople, other than field-based, face-to-face, business-development appointments.
So, activities that must be re-routed elsewhere include opportunity generation (promotions), appointment setting and calendar management, solution-design and proposal generation, customer service and all fulfilment-related tasks.

Step four: Reconfigure your resourcing model

It's likely that you will discover that you need far fewer salespeople (even considering your increased appointment numbers) and more sales-support personnel.
Our approach to resourcing is to provide each salesperson with a dedicated sales coordinator (who manages opportunities and plans his or her calendar) and then route all other activities to a promotions person, customer-service personnel and technical experts who provide salespeople with field support.
In most cases it is possible to accomplish this reconfiguration with a negligible (if any) increase in operating expenses.

Step five: Eliminate bonuses and commissions

If you've been waiting for the right time to eliminate this caustic practice, a down economy is such an opportunity.
While performance pay makes sense in environments where salespeople are truly autonomous, these environments are few and far between.
As organizations transition to make-to-order (or engineer-to-order environments), the requirement for tight integration between sales and fulfilment becomes critical.
Tight integration necessitates team work, and performance pay for individuals destroys the integrity of teams.
Furthermore, performances pay:
  1. Signals that optimal performance is optional
  2. Causes your sales function to become more costly as it operates more efficiently

The bottom line

Typically, when we implement these five steps in organizations, we increase each salesperson's activity level by 10 times. However, in most cases, we also reduce the size of the sales team.
A typical net result would be twice the volume of true business-development appointments, with minimal change in operating expenses.
If your current market share provides you with room for growth, this is a strategy worth considering in these slower times.

Justin Roff-Marsh - Managing Director Ballistix www.ballistix.com.au Ballistix is a management and marketing consultancy, specializing in Sales Process Engineering (SPE). The company operates nationally throughout Australia and the United States of America.


August 12, 2009
Marketing

Empowering Questions About Marketing

Marketing is more than advertising. It is creating a lasting image or brand of your business that demonstrates the quality and types of products and services that your business offers. Marketing plans are the key to increasing your sales and sustaining the success of your business.

Doing business without marketing is like trying to dial the phone in the dark. Sometimes you hit, sometimes you miss. - Coach Gary Hansen of Businesscoach.com

Ask yourself these questions:

  • Are you aware of the vaious types of marketing and marketing tools that are available to you?
  • Do you market your Business AND it's products and services?
  • Have you created an image for your Business?
  • Do you want to brand your Business?
  • Have you researched your market niche?
  • Do you have a marketing plan?
  • Do you have a marketing budget?
  • What methods have been succesful means for bringing in new clients?
  • What methods have been suucesful in retaining and developing existing clients?
  • Have you considered new arenas for marketing?
  • Have you surveyed your clients to have a better understanding of the effects of your marketing tools?
  • Do you measure the results of your marketing tactics?

To consistently succeed in business your marketing should be a daily ingredient to running your business - like answering the telephone. When you adopt these methods the up and down swings in your business will decline.


August 10, 2009
Coaching for Business Sports

Coaching - For Business Sports!

Brian Duckworth

Coaching - For Elite Sportsmen & Women!

Presentation to the Rotary Club of Highton on the principles of Coaching for Business Owners.

We are not surprised that top sportsmen and women have coaches to ensure that they remain at the peak of their sport. They are committed to achieving and extending their PEAK performance to empower them to compete and WIN!

Tiger Woods - arguably one of the most well known golfers in the world today has a number of coaches. Tiger knows that:

  • We cannot see our own mistakes
  • If we are not getting better we are getting worse
  • Improvement is continual and consistent
  • It takes more each day to be a world class professional - in any field

Tiger Woods' commitment is such that he is always trying to improve; always asking what I need to do today to be better than I was yesterday. What do I need to do tomorrow to be better than I am today?

The Sport of Business!

In business we COMPETE against other businesses and we SUCCEED by WINNING the CONTEST between them and us. Business today is without a doubt a contact sport with winners and losers.

Business owners who are motivated to WIN at this competitive sport ensure that they are EMPOWERED with the tools, resources and support network to ensure that they are the WINNERS in the race against the competition.

The Business Coach is a key element that can EMPOWER the business owner to be the WINNER in this race.

Role of the Business Coach

The Coach acts in partnership with the client to empower the client to enable the business to achieve growth and profitability that far exceeds the client's expectations.

Partnership- the relationship between the Coach and the Client is a partnership that is based on mutual respect brought about by integrity and honesty in their dealings.

Accountability Partner - the Coach acts as the accountability partner for the Client, holding them accountable to what they want; the coach creates a structure for this accountability, reinforcing this through communication, fieldwork assignments, regular meetings etc.

Commitment Focused - we don't focus on emotions that can distract and prevent the client from achieving what the want. We hold the client accountable to their commitments regardless of what emotions, circumstances show up.

Non Judgemental - the coach does not judge from a place of what is right or wrong but rather from what is working, what's not working, what is missing and what's next.

Action Orientated - it's not about having the Client feeling good about their business but influencing the client's actions to fulfil their goals - even when they don't feel like taking action.

Transparency - the coach does not bring any outside agenda that prevents the client from achieving their vision, mission and goals.

Above all the relationship that the Coach has with their Client is that of a partnership based mutual respect brought about by integrity, trust, and honesty in all their interactions.

Coaching Outcomes

Typically working with a Coach will achieve significant break through results that the Client may not have believed possible. As a Coach I take Clients from a belief in the ordinary to a commitment to achieving the extra-ordinary.

As a Client you can expect these results:

  • Increased and improved growth, profitability and balance
  • Improved productivity and performance
  • Clear direction and focus on what's important to achieve your goals
  • Business leverage through systems and people
  • You will OWN a business NOT a job
  • Build your wealth with a business asset.

As a Client you will achieve breakthrough benefits:

  • Clarity - clear vision, goals, outcomes and commitments
  • Actions - a commitment to achieving the action plans that produce sustainable bottom line growth and a thriving business
  • Accountability - ensuring that measurable and goal breaking results are achieved
  • Focus - ensuring that business strategies are on track and on target for expansion, growth and improvement
  • Empowerment - change the game! The coaching process will empower you, with you coach supporting and championing your success
  • Objectivity - see your business through fresh eyes with you coach providing an independent perspective of what's working and what needs to work.

Your Coach will be the catalyst that empowers YOU to enable your business to achieve growth and profitability that exceeds your expectations!




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